Terms & Conditions

Last updated: September 2026

Please read these Terms and Conditions carefully before booking or attending sessions with Harbour Counselling Practice. By booking a session, you agree to the following terms.

1. Sessions

Sessions are 50 minutes in duration. Please arrive on time, as late arrivals cannot be accommodated beyond the scheduled end time. Sessions are offered in person, online (via video call), or by telephone, depending on your preference and availability.

2. Cancellation Policy

A minimum of 48 hours' notice is required to cancel or reschedule a session. Cancellations made with less than 48 hours' notice may be charged at the full session rate. Repeated late cancellations or non-attendance may result in the termination of our working agreement. We reserve the right to cancel or reschedule sessions in exceptional circumstances and will provide as much notice as possible.

3. Payment

Payment is due at the time of each session unless otherwise agreed. We accept payment by bank transfer. Invoices will be provided upon request. Failure to pay may result in sessions being suspended until the outstanding balance is cleared.

4. Confidentiality

All information shared within sessions is treated as strictly confidential in accordance with the BACP Ethical Framework. Confidentiality may only be broken in exceptional circumstances — where there is a serious and imminent risk of harm to yourself or others, or where required by law. Where possible, this will be discussed with you beforehand.

5. Professional Standards

Harbour Counselling Practice is a registered member of the British Association for Counselling and Psychotherapy (BACP) and adheres to their Ethical Framework for the Counselling Professions at all times. We are committed to providing a safe, respectful, and non-judgmental space for all clients.

6. Suitability & Referral

We reserve the right to decline or end a therapeutic relationship if we believe counselling is not appropriate or safe for a client at a given time. In such cases, we will endeavour to signpost you to more suitable support. Counselling is not a crisis service — if you are in immediate danger, please contact emergency services or a crisis helpline.

7. Online & Telephone Sessions

For online or telephone sessions, it is your responsibility to ensure you are in a private, safe, and confidential space. You should not attend sessions while driving or in a public place. Technical difficulties beyond our control do not entitle you to a refund, though we will make every effort to reschedule where possible.

8. Ending Therapy

Either party may end the therapeutic relationship at any time. We ask that where possible, you give reasonable notice so that we can work towards a planned ending. An ending session is recommended to help bring the work to a close in a healthy and meaningful way.

9. Complaints

If you have a concern or complaint about the service you have received, please raise it with us directly in the first instance. If you feel your concern has not been adequately addressed, you may contact the BACP directly via their website at www.bacp.co.uk.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at contact@harbourcounsellingpractice.com.